A business whether it is small or large scale needs much more than just a manager and a few workers to operate. The more detailed and specialized the tasks are in organization the more the business owners would be able to yield for each investment and the more pride the workers would feel at what they do.
In this decade we have seen many tasks and roles in organizations being automated and replaced physical labor that are susceptible to making mistakes and errors with robots and intelligent machines that are not capable of making faults. You must be wondering what exactly an IVR is? Well, it is more than likely that you already interacted with this technology when you called your internet provider to file a complaint or when ordering your favorite extra toppings pizza at the weekend. It is basically the recorded voice you hear on the phone whenever you call a company’s service center and it acts as a receptionist and directive that is available for you 24/7 in most cases.
Interactive Voice Response has revolutionized the concept of catering customers’ need over the phone and it has proven for most entrepreneurs and managers to be personalized. You can record any type of greeting that might include your company’s mission statement so that you are also indirectly building up your brand image every time someone calls your service center.
Human receptionists can get tired on busy working days when they are expected to receive call from hundreds of angry customers in a day and the buildup of stress and anxiety can cause them to make mistakes and blunders. This technology would be highly productive for your business and check out communications IVR system provided by Milsoft Utility Solutions.